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Questions about the European Council and the Council

General questions about the organisation, work and activities of the European Council and the Council can be addressed to the public information service. Please note that this service cannot provide legal advice or comment on specific issues.

How to submit your question

  • Call: +32 22815650
  • Send a fax: +32 22814977
  • Write to:  
    General Secretariat of the Council of the European Union 
    DGF - Public Information Service 
    Rue de la Loi/Wetstraat 175 
    1048 Bruxelles/Brussel 

You can submit your question in any of the 24 official languages  of the EU. We will reply to your question within 15 working days.

Complaints procedure

We strive to offer highest standards of service.

In case you consider that in your contacts/correspondence with GSC services you have been subject to maladministration, you are advised that you have the right to introduce a complaint to the European Ombudsman. However, before the Ombudsman can accept a complaint from you, it is necessary that you first raise your concerns with a service of the Council of the European Union that dealt with your initial request.

We will endeavour to remedy the cause of your dissatisfaction, to the degree this is possible and as appropriate.