Consumer protection
Find out how EU policies and laws protect and empower European consumers when they buy goods and services in the Union.
EU citizens enjoy some of the strongest consumer rights in the world.
The EU has been protecting consumers for more than 50 years, whether they are buying a product in a shop, taking a train ride or opening a bank account.
Consumer rights
Strong shopping rights, including a two-year guarantee and the right to withdraw.
Protection of citizens and passengers travelling inside or outside the EU.
Reduced costs when travelling abroad and calling within the EU.
Basic rights when using financial products and services.
Consumers in the green transition
The EU wants to prevent companies from making misleading environmental claims and ensure that consumers have the right to request that manufacturers repair broken products.
Safe products
The EU aims to ensure that only safe products are placed on the European market and that risky products can be removed swiftly.
Protection of users' rights online
The EU is actively working on improving the digital environment for the benefits of all Europeans.
Our digital life needs to be safe, easy and respectful of basic freedoms.
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Last review: 15 April 2026